Shipping

Shipping

COVID-19: important information

For us it is of highest priority to ensure the safety and health of our team, our customers, suppliers, delivery partners and all people around us.

Please note, that shipping to the following countries is currently not possible:
Bahamas, Belize, Bolivia, Brunei Darussalam, Cape Verde, Canada, Cayman Islands, Chad, Chile, Comoros, Republic of Cuba, Dominica, East Timor, French Guiana, French Polynesia, Gambia, Grenada, Guadeloupe, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Laos, Liberia, Libya, Martinique, Mauritius, Monaco, Mongolia, Myanmar, New Caledonia, Nicaragua, Réunion, São Tomé and Principe, Seychelles, St. Kitts and Nevis, St. Vincent and the Grenadines, Sudan, Suriname, Syria, Turkmenistan, Uganda, Venezuela and Yemen

For further information regarding the current restrictions on shipping and delivery by Deutsch Post DHL please visit the following link: www.dhl.de/en/coronavirus.html

We kindly ask for your patience and apologize for any inconvenience.

Shipping with insurance 📦

We ship your orders with DHL. In order to ensure fast and reliable shipping, we only send insured parcels.

  • National

    For orders over € 30.00 within Germany the delivery is free of charge, otherwise € 4.95 will be added for shipping expenses. For insured parcels, the allowed weight is up to 31.5 kg. The delivery time is 3-5 working days.

    The product SONNENANBETER is a bulky good item. Bulky goods are only shipped within Germany and the shipping costs is € 20.00 for up to two deck chairs. Due to the current situation, DHL has announced that there will be selectively delays by bulky good item shipping in big cities. We kindly ask for your patience and understanding.

  • International

    For deliveries outside the EU, the customer shall bear the costs of any customs and import duties incurred in accordance with the legal provisions of the recipient country.

    The delivery time within the EU is a maximum of 21 work-days. For other countries 4-6 weeks.
    Warning: The delivery time for USA and Puerto Rico is currently 7 weeks.

    • Zone 1 € 12.95

      Austria, Belgium, Bulgaria, Czech Republic, Croatia, Cyprus, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
    • Zone 2 € 19.95

      Andorra, Liechtenstein, Norway, Switzerland, Vatican City
    • Zone 3 € 31,95

      Japan
    • Zone 4 € 34.95

      Rest of the world - excl. Bahamas, Belize, Bolivia, Brunei Darussalam, Cape Verde, Canada, Cayman Islands, Chad, Chile, Comoros, Republic of Cuba, Dominica, East Timor, French Guiana, French Polynesia, Gambia, Grenada, Guadeloupe, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Laos, Liberia, Libya, Martinique, Mauritius, Monaco, Mongolia, Myanmar, New Caledonia, Nicaragua, Réunion, São Tomé and Principe, Seychelles, St. Kitts and Nevis, St. Vincent and the Grenadines, Sudan, Suriname, Syria, Turkmenistan, Uganda, Venezuela and Yemen
    • Zone 5 € 40.95

      Brazil, Puerto Rico, South Africa, Taiwan, Thailand, Singapore, USA

Need more help?

Monday – Thursday
10:00 am – 01:00 pm

Envelope shipping without insurance ✉️

Maximum 5 pieces of selected articles can be sent with PIN AG only within Germany. You can find a list of the selected articles suitable for envelope shipping here.

  • National

    The flat-rate fee is € 1.95 and the delivery time is 3-5 working days.

  • International

    An international envelope shipping is not possible!