Return Policy

Cancellation policy & cancellation form

Cancellation policy

Cancellation policy

You have the right to revoke this contract within fourteen days (14 days) without any further reasons.

The period of revocation shall be fourteen days (14 days) from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

In order to exercise your right of revocation, you must inform us (Ampelmann GmbH, Sophienstr. 21,10178 Berlin, Tel: +49 30-44 04 88 01, Fax: +49 30-44 04 88 00, e-mail: by means of a clear declaration (e. g. a letter, fax or e-mail sent by post) about your decision to revoke this contract. You can use the enclosed sample revocation form for this purpose, but this is not mandatory.

In order to comply with the cancellation deadline, it is sufficient for you to send the notice prior to the cancellation deadline.

PLEASE NOTE: no return or change of purchased products is accepted without the (i) either physical receipt – if bought in one of our shops in Berlin – or (ii) invoice number of your online order!

Consequences of the revocation

If you revoke this contract, we will refund all payments received from you, including delivery costs (except for the additional costs resulting from the difference between your delivery preference and the standard one offered by us), immediately and no later than within fourteen days (14 days) from the date on which we receive notice of your revocation of this contract. We will use the same refund means as you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

You must return or hand over the goods to us without delay and in any case no later than within fourteen days (14 days) of the day on which you inform us about the revocation of this contract. The deadline is met if you send the goods before the end of the 14-day period.

Please note that we only bear the costs for the first return or the first exchange within Germany. For an additional exchange or return, the customer will be charged with the corresponding amount of shipping costs.

For returns outside of Germany, the buyer bears the shipping costs, except for malfunction and / or broken items.


We bear returning costs of our goods within Germany, except for bulky goods.


Please note that the following products are excluded from exchange for hygienic reasons! These are underwear, socks and earings in different colors and designs with the following names:

  • EDELMANN Ohrstecker Paar

You shall only be liable for any loss in value of the goods if it’s due to a handling of the goods which is not necessary for the examination of their condition, properties and functioning.

Sample revocation form

If you wish to revoke the contract, please complete the form below and return it to:

Ampelmann GmbH
Sophienstr. 21
10178 Berlin

Fax: +49 30 440488 00

I/we (*) hereby to revoke the contract for the purchase of the following goods (*) concluded by me/us (*)

  • Ordered on (*)/received on (*)
  • Name of the consumer (s)
  • Address of the consumer (s)
  • Signature of the consumer (s) (only for communication on paper) date

(*) Delete if applicable