Return & Exchange Policy

Return & Exchange Policy

Return

ATTENTION: The exchange and refund of costs will only take place upon presentation of the receipt (from an AMPELMANN shop) or the invoice number of your online order (AMPELMANN webshop)!

Please note, that we will use the same refund means as you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.

We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever happens the earlier.

Please also note, that we only bear the costs for the first return or the first exchange within Germany. The customer bears the direct costs for any additional exchange or return of the goods.

For returns outside of Germany, the buyer bears the shipping costs . Exception is the return of defective and / or broken items.

You shall only be liable for any loss in value of the goods if it’s due to the handling of the goods which is not needed for the examination of their condition, properties and functioning.

BULKY GOODS

We bear returning costs of our goods within Germany, except for bulky goods.

HYGIENE PRODUCTS

Please note that the following products are excluded from exchange and refund – not from revocation – for hygienic reasons:

  • LEIBWÄCHTER
  • DRAUFGÄNGER
  • LEIBWÄCHTERIN
  • FACE MASK
  • BEACHBOY
  • BEACHGIRL
  • DAUERLÄUFER
  • KURZSTRECKENLÄUFER
  • HOSENMATZ
  • MANN IM OHR
  • EDELMANN Ohrstecker Paar
  • ANHANG

FOOD & EDIBLE PRODUCTS

Please note that the following products are excluded from exchange – not from revocation – and refund for quality reasons:

  • all chocolates
  • FRUCHTGUMMIS
  • PRALINENBOXEN
  • CURRYWURST
  • FRECHE NUDEL
  • AMPELMANN TEE
  • SÜßE FREUNDE
  • PFEFFERPRINZ
  • AMPELMANN WASSER

Individualized and subsequently processed products are excluded from exchange and return – with the exception of complaints.

For further information regarding our revocation policy, please click here: www.ampelmannshop.com/revocationpolicy/